Bosch Visual Connect is a Real-Time Communication Tool developed by the Automotive Aftersales Technical Service & Support Solutions Design. The tool has been incorporated using existing tools and is part of an up-to-date connected solution. It is designed to fulfill the customer’s increasingly high demand towards a First-Time Fix while optimizing workshop services and introducing new methods of working.
Visual Connect Features
Visual Connect enables Bosch experts to view the camera of a technician’s mobile device, by simply triggering an SMS containing a link to initiate the session through the Visual Connect app. While connected, it allows the following:
- Two-way illustration & annotation
- Optical Character Recognition
- Screen sharing
- Flash on/off
- Pause video
- Share videos & photos
- Voice activation
- Integrated experience
The tool is free to download and is available in selected countries using the Apple App and Google Play Stores.
The app does not allow Bosch to access any personal data on the mobile device.
Bosch Visual Connect sessions can only be initiated by licensed experts.
Available in Countries
Available in Languages